Userful's Leadership & Executive Team

John Marshall is President and CEO at Userful, a leading provider of AV-over-IP solutions for enhanced video communication. He focuses on developing and implementing strategic growth initiatives for Userful; launching the company into new markets, and expansion through new technology and channel partnerships. He has more than 25 years of experience building innovative, market-leading organizations.

Fun Fact:
Loves the outdoors. Former climber and backcountry guide turned triathlete and adventure racer. Now, an emerging “birder” and proud father of 2 Eagles (Scouts).

Amy is the CFO at Userful, leading the finance and administrative functions. She has over 10 years of experience in the SaaS industry, having held key roles at Morgan Stanley and Solium. She obtained her Chartered Professional Accountant designation during her time at PriceWaterhouseCoopers and completed her Bachelor of Commerce degree at the University of Alberta.

Fun Fact:
Back to back fantasy football league champion, lost miserably in the third season after prematurely naming her team 3pete.

Robert serves as Chief Operating Officer at Userful. He brings over 25 years of executive and management experience with an extensive background in technology, business development, and solutions design in pursuit of customer satisfaction. Robert holds a Master of Science in Telecommunication and Electronics from the Technical University of Delft.

Fun Fact:
Conforms to all the Dutch necessities; lives by his calendar, has wooden shoes, likes cheese, has a boat and loves football.

Reza serves as Chief Technology Officer for Userful. Reza brings 10 years of multimedia and streaming technology expertise to the company. Most recently, Reza architected the company’s hyper-performance multimedia engine that runs the core of Userful’s Visual Networking Platform. Reza holds a Master of Science in electrical engineering from the University of Kuala Lumpur and a Bachelor of Science in Electrical Engineering.

Fun Fact:
Younger me learned English mostly by playing PC adventure games and trying to understand Metallica songs lyrics.

Kashif has two decades of experience in managing software projects and delivering exceptional products with extensive release management and team leadership expertise. Kashif joined Userful in 2013 where he leads the software development teams with an additional focus on quality assurance. Kashif holds a Master of Science in Information Technology degree and a Certified Scrum Professional® designation.

Fun Fact:
Survived a motorcycle crash and learned a programming language while bedbound.

A Subject Matter Expert with over 22 years of experience dealing with advanced technologies used to provide situational awareness and brand awareness. As Vice President of Product Marketing, he utilizes his knowledge of Userful’s customer's journey and mission critical needs to oversee our product roadmap and marketing campaigns. His strategic leadership in this role is essential to the success of our go to market strategy and overall ARR growth.

Fun Fact:
Husband to an amazing spartan woman, father to four beautiful children, and aptly considered the 5th child of the home! Sarcasm is my first language and I can do a pretty decent movie trailer voice over impression!

Kevin serves as the VP of Global Sales for Userful. He is an energetic, results-focused Sales and Channel Executive with over 20 years of sales management experience bringing new technologies to market. During his time at Userful thus far, Kevin has demonstrated leadership, defined business strategies, developed & executed business operating plans, and managed sales teams to achieve revenue objectives.

Fun Fact:
Skydiving, parasailing, pilots license, bungee jumping, racing cars, mountain climbing, mountain biking, snowboarding, adventure motorcycling - checking off life’s bucket list!

Jamey has brought over 18 years of executive and senior management experience in international business development and sales management to the Userful team. Her practical leadership has resulted in a number of senior management roles with multiple high tech start ups like M-Tech (now HitachiID) and Acceleware. Jamey joined Userful in 2010 and has had various roles at the company, currently Jamey leads Strategic and Global Accounts.

Fun Fact:
Has played ice hockey for 30 years and is still going strong!

Daniel Griffin serves as VP Marketing at Userful. Since joining the company in 2003, he has been instrumental in developing and marketing the Visual Networking Platform for enterprises, establishing offices globally and strategizing business development tactics. Daniel has transferred a wealth of creative capital, systems reengineering and change management plus years of sales and customer experience.

Fun Fact:
Daniel Griffin is a part-time father to three daughters and a full-time father to one dog. To be honest, it's only partially true. If either of us, my wife is the full-time dog parent.

Dave has 20 years of sales and marketing experience and excels at leading high performance teams. Dave has developed a deep understanding of sales, partner management, and leadership best practices while working on iconic Canadian brands such as Dempster's, Halls, Yellow Pages and SMARTboard. He has a Bachelor of Science from Trent University and a Master of Economics degree from the University of Waterloo.

Fun Fact:
Huge football fan (soccer) and Liverpool supporter. Lives by the team motto "you'll never walk alone"

Steve serves as Userful’s head of customer success, ensuring customer’s are delighted with Userful from start to finish: from solutions design to deployment to onboarding to ongoing use, expansion and training on our platform. Steve is responsible for ensuring that Userful’s customer retention is best in the industry.